General Terms and Conditionsfor Holiday Apartments by Homely Escape GmbH
Table of Contents
General Provisions
§ 1. Definitions
a) The term "Homely Escape," "we," "us," or "our" refers to Homely Escape GmbH.
b) The term "Services" refers to all services provided by Homely Escape GmbH from time to time, including but not limited to receiving booking information via our booking and payment system, managing reservations and payments, responding to customer inquiries via our reservation system, and managing content on third-party channels via our Channel Manager.
c) The term "Customer" refers to:
i) The individual registering for a customer account on their own behalf, or
ii) The organization for which an individual registers a customer account on behalf of.
d) The term "Property" refers to any form of accommodation, building, houseboat, apartment, room, residential blocks, houses, or other rental units listed by the customer or on a third-party channel for rental via the services.
e) The term "Content" means text, graphics, images, music, software, audio, video, information, or any other form of data.
f) The term "Customer Content" refers to content provided by the customer during the use of services, including but not limited to information.
§ 2 Booking/Booking Confirmation
1. All booking inquiries must be made via our website, by email at info@homely-escape.de, or by phone at +4960394689690. Inquiries made via other methods, such as social media channels, will not be considered.
2. If we can offer you the holiday apartment for your desired period, we will send you a written confirmation and an invoice via email or post.
3. Upon receipt of the booking confirmation and after the advance payment (see §3 Payment Terms) is made, your booking becomes legally binding.
§ 3. Payment Terms
1. Your booking is valid upon receipt of payment. If payment deadlines are not met, Homely Escape GmbH may withdraw from the contract. Non-payment is considered a cancellation and entitles us to re-rent the property.
2. No additional costs for water, parking space, waste disposal, electricity, or gas will be charged.
§ 4. Arrival and Departure
1. On the day of arrival, the holiday apartment is available from 3:00 PM. Information regarding key handover will be provided one day before arrival via phone or email.
2. Compensation claims cannot be asserted if the apartment is exceptionally not ready at 3:00 PM.
3. On the day of departure, the apartment must be vacated by 11:00 AM. If the guest desires a late check-out, this must be arranged in advance. Unauthorized late check-out will incur additional charges.
4. If the guest does not arrive by midnight on the day of arrival and fails to notify Homely Escape GmbH within 48 hours, the contract is considered terminated. Homely Escape GmbH or its representative is then free to reassign the property. Partial refunds for early departure will not be issued.
5. The apartment must be left in a broom-clean condition upon departure. Dishes, glasses, etc., must be cleaned and put away, bins emptied, and the refrigerator cleared out. Failure to leave the apartment in proper condition may result in additional charges.
§ 5. Holiday Apartments
1. The holiday apartment is provided in a clean and orderly condition with complete inventory.
2. Guests must report any deficiencies during their stay immediately to Homely Escape GmbH.
3. Guests are liable for damages caused to the property or its inventory, such as broken dishes, damage to flooring, or furniture. This includes the cost of lost keys.
4. Inventory must be handled with care and is intended solely for use within the holiday apartment. Moving furniture, especially beds, is prohibited.
5. Guests are also responsible for the actions of their fellow travelers. Damages caused by force majeure are excluded.
6. In cases of misuse of the property, such as subletting, over-occupancy, or disturbing the peace, the contract may be terminated without notice, and the guest must vacate the property. Rent already paid will not be refunded.
§ 6. Pets
Pets are not permitted in the accommodation. If you have a service animal, please contact us directly.
§7. Stay
§ 8 Cancellation Policy
1. Cancellation Notice: The guest must cancel in writing.
2. Cancellation Fees:
§ 9 Host's Right to Cancel
§ 10 Host's Liability
§ 11 Wi-Fi Usage
Usage Agreement: The host provides Wi-Fi access, but there's no guarantee of availability or reliability.
Restrictions: The guest cannot share access with others, and the host reserves the right to block certain websites.
Account Security: The guest must keep their login credentials private and may not share them without prior written consent.
Security Risks: The guest uses the Wi-Fi at their own risk, as there is no virus protection or encryption.
§ 12 House Rules
Quiet Hours: From 22:00 to 7:00, maintain quiet to avoid disturbances.
Smoking: Prohibited inside the apartment; smoking allowed only on balconies/terraces.
Damage & Decoration: Guests are liable for damages, especially from decorating the apartment.
Parking: If there is one parking spot, guests must avoid blocking neighbors' exits.
Access Rights: The host has the right to enter the apartment, especially in emergencies, with prior notice when possible.
§ 13 Jurisdiction
Any disputes will fall under the jurisdiction of Homely Escape GmbH.
